Terms & Conditions

1. Scope

The company AIXNOD ( Part of Y K Enterprises holding company ) sells products covered by the “AIXNOD” trademark worldwide . These General Terms and Conditions of Sale are applicable to all distance sales of AIXNOD products starting in AIXNOD.com website , including telephone , email or any other relevant communication and support provided by AIXNOD sales assistants (customer service).

2. Product Orders

Orders may be placed in English or in any country’s official language ( if applicable ) via the AIXNOD Sales Assistant , Monday to Friday. AIXNOD reserves the right of considering the acceptance of an official Pro – Forma invoice as being the document that confirms the customer’s item selection , including all finishes specified for each item listed . AIXNOD reserves the right of setting the valid period and the price of a custom – made item official quote accordingly. Although AIXNOD takes all appropriate measures to ensure the photographs and other relevant information on the site faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible due to the nature of the product, and materials, as well as the manual production methods required. In consequence, AIXNOD does not fully.

Guarantee a perfectly clear identity of final products in comparison to their graphic representation shown on the website or official marketing material,or identical finishes in two or more pieces manufactured in separate orders – with respect to colouring, and precision detailing of wood carving, ceramics, foundry and other metalwork, for the technical reasons listed above; if the Customer need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, he/she should follow the instructions suggested by the sales representative. AIXNOD reserves the right to charge for any alterations made to the order, 6 working days aer its payment confirmation is received; An official signature is required for all technical drawings /schemes associated to any personalized/custom made product

3. Conditions of Payment

A 60% advance payment deposit is required to settle all standard orders. The remaining 40% final balance, is required once the order is completed and ready to ship. The Customer must make each payment via bank transfer as indicated on the order form. The customer is advised to send proof of his/her bank transfer to the designated Sales Assistant;

4. Warranty and Claims

Service team member; The Customer is not entitled to any claims for defects if he/she has altered a product or has had it changed by a third party, unless the Customer proves that the material defect already existed at the time of delivery; Claims for defects as a result of the shipping process are not covered under AIXNOD’s warranty. In these cases, AIXNOD is committed to finding a suitable solution with the Customer. Customers are advised to get the shipment insured while processing the order ( contact your sales assistant for this ) . The Customer may claim warranty on defects that result from mishandling in the shipping process, if insured , up to 2 working days after receiving an order. As a result, the Customer is advised to check and photograph all pieces ordered, upon their arrival; AIXNOD are reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address; AIXNOD does not take any guarantee for any after defect in the articles due to nature’s cause .

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